Frequently Asked Questions (FAQs)
Welcome to Reayou Skin Care — here’s everything you need to know about our products, orders, and policies.
1. About Our Products
Are Reayou Skin Care products suitable for sensitive skin?
Yes! Our products are thoughtfully formulated with clean, gentle ingredients to be suitable for all skin types, including sensitive skin. We always recommend doing a patch test before first use.
Are your products cruelty-free and vegan?
Absolutely. At Reayou Skin Care, we are committed to being 100% cruelty-free and vegan. We never test on animals, and none of our ingredients are animal-derived.
Do your products contain harmful chemicals like parabens or sulfates?
No. All Reayou formulas are free from parabens, sulfates, phthalates, mineral oils, and synthetic fragrances.
How do I choose the right products for my skin?
Each product page includes a skin type guide and usage tips. You can also reach out to us at our customer service and we’ll help craft a custom routine just for you.
What’s the shelf life of your products?
Unopened: 24 months.
Opened: We recommend using within 6–12 months for maximum freshness and effectiveness.
2. Orders & Payments
How do I place an order on Reayou Skin Care?
Browse our collection, add your favourites to your cart, and follow the secure checkout process.
What payment methods do you accept?
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Can I cancel or change my order after it’s placed?
We try to process orders quickly, but contact us on our customer service within 2 hours and we’ll do our best to accommodate your request.
3. Shipping
Do you ship internationally?
Yes, Reayou Skin Care ships worldwide. Shipping options and costs will be calculated at checkout based on your location.
How long does shipping take?
Domestic: 3–7 business days
International: 7–21 business days
4. General
Do you include free samples?
Yes! We often include complimentary samples with orders. Follow us on social media or subscribe to our newsletter for updates on special offers.before first use.
Is Reayou Skin Care available in stores?
We’re currently an online-exclusive brand, but retail partnerships are coming soon — stay tuned!
How do I contact your team?
We’re here to help! Contact us by our customer service in Whatsappp and we’ll get back to you within 10am – 5pm Monday to Friday.