Refund & Return Policy
Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and shipping method selected.
Shipping Carriers:
We use reliable shipping carriers such as Ninja-Van for shipping methods.
Order Tracking:
Once your order has shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
Refund and Return Terms:
Refund is applicable if overpayments. Kindly reach out to us within 7 days from the date of delivery with details and pictures of the damage. If the goods/products has been used or damaged by the customer, there will not be any refund. Once we have checked and confirm on the overpayments, customer will receive their refund within 3-7days after the confirmation and we will refund back to original payment method.
Please contact us at WhatsApp if you have any questions or doubts regarding this.